Customer Experience

Immediate satisfaction

In today's on-demand economy, customers expect instant responses, and Fuji Xerox Smart Work Gateway helps you deliver them. It enables your employees to access the right information at the right time, to provide richer, more relevant customer experiences, right now.

"Making it easy and simple for potential customers to sign up for my services, and keeping their information secure, requires special capabilities. And what other tools do we need in order to deliver effective and engaging personalized content to our customers?"

Business Owners

"We need to be able to draw together all of our customer data so that its accessible at all times. And how can I ensure that no piece of information is ever lost, and provide the tools to ensure that no customer task is ever forgotten?"

IT Managers

"We need ways of streamlining our internal processes to make it easier to deliver outstanding customer service. And how do we keep on top of more and more customer enquiries, without working around the clock?"

Office Managers

Ensure customer delight with minimal effort

Smart Work Gateway from Fuji Xerox helps you improve customer experiences by optimizing your business processes and enhancing communications abilities. Powerful, cloud-based services and automation - translation, content sharing, cloud interoperability, and much more - along with robust security ensure you can delight your customers. How can you transform your business with a customer centric focus? Read: Customer centricity in the digital age

Business Requirements Business Impact
Simplify information exchange - whether digital content or physical documents
  • Be ready to acquire new customers by enabling easy onboarding, user-friendly information collection methods, and by providing quick, timely responses to their queries.
Enhanced security features to safeguard customers' information
  • Ensure customers' confidence by offering secured information submission - whether online or offline.
Deliver effective and engaging content
  • Gain customer insights from information gathered, and enable authorized teams to access and use the information to delight customers with personalized responses.

Powerful Benefits

  • Fuji Xerox Cloud services allow you to be more responsive and relevant to customer queries. With this service, you can print from anywhere, anytime with Follow-You Print® services, Share & Store documents in the cloud in order to facilitate content access whenever needed; view and optimize how print, scan, copy & fax services are used at the workplace anytime; and finally aggregate a search and upload content easily to leading 3rd Party Cloud services from your MFDs.
  • DocuShare is an enterprise content management platform that allow you to search and maintain comprehensive records of your customer interactions. Documents related to any customer are stored securely and centrally. With the mobile option, you can access the content on-the-go. To ensure you never miss an important interaction with your customer, you can use content rules or advanced workflow automation to simplify how operational activities like reminders are triggered, and approvals and reviews are done.
  • AWMS allow you to scan documents securely and accurately (with OCR feature) from your MFD to DocuShare or other content management platform for central storage and management. You can also maintain intuitive audit trails of document movements on your MFDs.
Download Customer Experience Brochure

Meet Your Smart Work Gateway

Change the way business operates with Smart Work Gateway's suite of advanced technology by improving operation efficiency, secured cloud environment, streamline communication and cost-saving measures.

Your Smart Work Gateway unlocks a path to more efficient business process, and ultimately A Smarter Way of Working.

Discover the latest range of Smart Work Gateway enabled devices